These terms of use (together with the documents referred to in it) tell you the terms of use on which you may make use of our websites, including but not limited to www.contemporaryhealth.co.uk, www.ccheducation.co.uk, www.ccheducation.com and the learning areas found within our websites (“our sites”), whether as a Visitor, Attendee or Student. Use of our sites includes browsing, accessing, or registering to use our sites.

Please read these terms of use carefully before you start to use our sites, as these will apply to your use of these sites. We recommend that you print a copy of this for future reference.

By using our sites, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you may not access our sites.


The following terms are used in these terms of website use:

“Visitor” means someone who simply browses one of our sites, including, without limitation, through a mobile or other wireless device, or otherwise uses a site without being registered.

“Attendee” means a user that has registered with The College of Contemporary Health for a User ID and User Password (as defined below) and who may attend or view content made available online for no charge (for example, a MOOC) and who may submit comments for public viewing and sharing but who does not enrol on a paid Course.

“Student” means a user who has registered with The College of Contemporary Health for a User ID and User Password (as defined below), and who has enrolled in and paid for access to a Course provided by The College of Contemporary Health, intending to complete the assignments, course activities, and examinations and obtain a certificate.

“User” means a “Visitor”, “Attendee” or “Student”.

“Course” means one of the courses, or a module comprising part of such a course, which is offered through our sites and includes the information, services and other materials provided to enable completion of such courses or their modules.

“Lesson Pages” means the pages that provide access to the Courses or their modules.


These terms of use refer to the following additional terms, which also apply to your use of our sites:
Our Privacy and Cookies Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us and information about the cookies on our sites. By using our sites, you consent to such processing and you warrant that all data provided by you is accurate.


www.contemporaryhealth.co.uk, www.ccheducation.co.uk, www.ccheducation.com are sites operated by The College of Contemporary Health Ltd (“We”).

We are registered in England and Wales under company number 08221791 and have our registered office at 54 Weald Lane, Harrow Weald, Middlesex United Kingdom HA3 5EX. We are a limited company.

Changes to These Terms
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to Our Sites
We may update our sites from time to time, and may change the content at any time. However, please note that if any of the content on our sites is out of date at any given time, we are under no obligation to update it.

We do not guarantee that our sites, or any content on it, will be free from errors or omissions.

Accessing Our Sites
Certain areas of our sites are made available free of charge. However, in order to access the Lesson Pages, enrolment and payment are necessary as set out in the Registration and Payment sections below. We do not guarantee that our sites, or any content on them whether paid for or unpaid, will always be available or be uninterrupted. The Courses (including their content) are provided on an “as is” and “as available” basis with no representations or warranties of any kind, either express or implied.

Access to our sites is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our sites without notice. We will not be liable to you if for any reason any of our sites is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our sites.

You warrant that you are either 18 years of age or older, or possess legal parental or guardian consent, and are fully competent to enter into these terms of use.

You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

We make no representations that the Lesson Pages will operate (or are legally permitted to operate) in all geographic areas, or that the Lesson Pages, or information, services or products offered through the Lesson Pages are appropriate or available for use in other locations. If you choose to access the Lesson Pages, you agree and acknowledge that you do so on your own initiative and at your own risk.


Your Account and Password
Any Visitor can view the general area of our site but to use the Lesson Pages and participate in the Courses, you must register for a user identification code (“User ID”) and a user password (“Password”). You must treat such information as confidential. You must not disclose it to any third party.

You are also responsible for ensuring that all persons who access our sites through your internet connection are aware of We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If we disable your account or access to the Lesson Pages in this way, we shall not be liable to you or to any third party for any termination of your account or your access to the Lesson Pages.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@contemporaryhealth.co.uk and must change your password.

Where you are prompted or required to enter additional information as part of the registration process, you understand and agree that all information provided by you is accurate, current and complete and you will update this if there are any changes. You acknowledge that if any information provided by you is untrue, inaccurate, out of date or incomplete, we reserve the right to terminate your use of the Lesson Pages and your enrolment in the Courses.

You understand and agree that as part of your use of the Lesson Pages, we will obtain certain information about you and your performance in the Courses and that we shall share such information with the professional bodies and London South Bank University. Some of this information may be personally identifiable information, and we will store such information in accordance with the Data Protection Act 1998 and our Privacy and Cookies Policy.

Access to courses
By registering as an Attendee or Student, you agree that:

  • you will register in your own name only; and
  • you are registered only once and will not set up multiple accounts; and
  • you will comply with all of these terms of use.

Access to the Courses is restricted to Students who have a registered account. As a Student, in addition to the points above, you agree that:

  • you are registering with the intent to view content, complete assignments, take and submit exams and carry out other activities related to taking the class;
  • if you are taking a Course for academic credit or certification by a professional body and any university which accredits or validates our Courses, any such credit or certification may only be awarded directly by that body based on its own policies and procedures, and you may be required by that body to be registered or enrolled with the body in order to receive credit or certification; and, in any event, we will not have any authority or responsibility with respect to any award of academic credit or certification provided by such body for any Course;
  • if you are not taking a Course for academic credit or certification provided by a professional body or university which accredits our Courses, then, subject to your satisfactory performance determined in our sole discretion, you may be awarded a certificate of accomplishment upon conclusion of the applicable Course (“Certificate”), and you acknowledge that any such Certificate awarded may not be affiliated with any professional body, university, or other certifying institution, and may not stand in the place of a course taken with an educational establishment or convey academic credit or certification from any educational establishment. Certificate awards are made in our sole discretion to Students who have completed a Course to our satisfaction;
  • you will comply with the student conduct guidelines set out below;
  • Courses are eligible for a refund under terms specified in the section entitled “Payment Terms” below. If a refund is issued, you will no longer receive certification and associated services for the course, but you may be able to continue to access any free courseware.
  • If, during the registration process, we discover that you do not qualify to study a Course, you will not be permitted to do so.

We reserve the right to alter, modify or rearrange the schedule of topics for the Courses, as well as the point value or weight of assignments, tests, quizzes, exams, projects and other such evaluations of progress. By studying the Courses, Students acknowledge that we maintain the right and ability to adapt, modify or revise the Courses as we deem appropriate.

Student conduct guidelines
In taking the Courses, any User agrees that they:

  • will not harass other Users of the sites;
  • will not cheat on any assessments or exams (whether carried out at home or under supervision);
  • will not share answers to assessments or exams; and
  • will not do any other act which is akin to cheating.

To enrol for a Course, you must have internet access and a current valid accepted credit or debit card, as will be indicated during the registration process. You agree to pay the applicable fees for the services or Courses you wish to enrol on in full in advance.

If you have enrolled on a Course, you may cancel such enrolment during the 14 days following payment, and we will refund your payment less our administration fee of £100. Please note that once you access the course no refunds will be given.

Should you purchase a number of modules/courses at the same time, you may request a refund for the modules/courses that you have not accessed. Please note that if such modules/courses have been purchased under a bulk buy offer and/or at a discounted rate, you will then be liable for the recommended retail price of any modules/courses already accessed.

In the case of interruption or withdrawal from a module/course, students who wish to repeat such module/course will be liable to full re-payment of the tuition fees unless, there is a documented and approved case of Extenuating Circumstances.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our sites, and in the material published on it, including any information or content published on the blog area or submitted as coursework as part of an assessment when completing a Course. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Subject to your compliance with these terms of use, we grant you a freely revocable, worldwide, non-exclusive, non-transferable, non-sub licensable limited right and license to access, internally use and display the Lesson Pages and Courses, at your location solely as necessary to participate in the Courses as permitted under these terms.

You may print off one copy, and may download extracts, of any page(s) from our sites for your personal use and you may draw the attention of others within your organisation to content posted on our sites.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our sites must always be acknowledged.

You must not use any part of the content on our sites for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our sites in breach of these terms of use, your right to use our sites will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No Reliance on Information
The content on our sites is provided for educational purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our sites.

The Courses (including their content) are provided on an “as is” and “as available” basis with no representations or warranties of any kind, either express or implied. In particular, we do not warrant that a Student will be able to obtain a job as an obesity practitioner or be able to set up independently as an obesity practitioner as a result of taking the Course(s).

However, all of our Courses are compiled by academics appropriately qualified in their field, and are reviewed by each professional body, university, or other certifying institution which validates our courses, as well as by our own Academic Advisory Board composed of academics appropriately qualified in their field.

Although we make reasonable efforts to update the information on our sites, we make no representations, warranties or guarantees, whether express or implied, that:

  • the Lesson Pages will meet your requirements or expectations or achieve the intended purposes;
  • the Lesson Pages or the sites in general will not experience outages or otherwise be interrupted, timely, secure or error-free. However where problems are encountered by Students in accessing our Courses, using course material, submitting assignments, or otherwise completing a Course, we will ensure that no Student’s assessment shall be negatively impacted by such problems where we are satisfied that the delay or issue has been caused by a problem with the Lesson Pages or our sites; or
    the information or content obtained through the user generated areas of the sites, for example, the chat room area, will be accurate, complete, current, error-free, completely secure or reliable.

Limitation of Our Liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our sites or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our sites; or
  • use of or reliance on any content displayed on our sites.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user please note that we only provide our sites for domestic and private use. You agree not to use our sites for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our sites or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our sites. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading, submitting or contributing Content to Our Sites

Whenever you make use of a feature that allows you to upload, submit or contribute content to our sites, or to make contact with other users of our sites, you must comply with the content standards set out in our Acceptable Use Policy below.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload, submit or contribute to our sites will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content uploaded, submitted or contributed by you to our sites constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our sites.

We have the right to remove any posting you make on our sites if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy below.

The views expressed by other users on our sites do not represent our views or values.


The following paragraphs set out the terms between you and us under which you may access our websites www.contemporaryhealth.co.uk, www.ccheducation.co.uk, www.ccheducation.com    (“our sites”). These terms apply to all users of, and visitors to, our sites.

Your use of our sites means that you accept, and agree to abide by, all the following terms relating to the acceptable use of our sites.

1.Prohibited Uses
You may use our sites only for lawful purposes. You may not use our sites:

  • in any way that breaches any applicable local, national or international law or regulation
  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect
  • for the purpose of harming or attempting to harm minors in any way
  • to send, knowingly receive, upload, submit, contribute, download, use or re-use any material which does not comply with our content standards set out below
  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to reproduce, duplicate, copy or re-sell any part of our sites in contravention of the provisions of our other terms of website use not to access without authority, interfere with, damage or disrupt:
  • any part of our sites;
  • any equipment or network on which our sites is stored;
  • any software used in the provision of our sites; or
  • any equipment or network or software owned or used by any third party.

2.Interactive Services
We may from time to time provide interactive services on our sites, including, without limitation:

  • chat rooms
  • bulletin boards
  • any other interactive services that we offer from time to time

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our sites, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our sites, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is not permitted.

Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

3.Content Standards
These content standards apply to any and all material which you contribute to our sites (“contributions”), and to any interactive services associated with it.

You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • be accurate (where they state facts)
  • be genuinely held (where they state opinions)/li>
  • comply with applicable law in the UK and in any country from which they are posted

Contributions must not:

  • contain any material which is defamatory of any person
  • contain any material which is obscene, offensive, hateful or inflammatory
  • promote sexually explicit material
  • promote violence
  • promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
  • infringe any copyright, database right or trade mark of any other person
  • be likely to deceive any person
  • be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
  • promote any illegal activity
  • be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety
  • be likely to harass, upset, embarrass, alarm or annoy any other person
  • be used to impersonate any person, or to misrepresent your identity or affiliation with any person
  • give the impression that they emanate from us, if this is not the case
  • advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse

4.Suspension and Termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our sites. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with these acceptable use terms constitutes a material breach of the terms of use upon which you are permitted to use our sites, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use our sites
  • immediate, temporary or permanent removal of any posting or material uploaded by you to our sites
  • issue of a warning to you
  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
  • further legal action against you
  • disclosure of such information to law enforcement authorities as we reasonably feel is necessary

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

We do not guarantee that our sites will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our sites. You should use your own virus protection software.

You must not misuse our sites by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites, the server on which our sites is stored or any server, computer or database connected to our sites. You must not attack our sites via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our sites will cease immediately.

Linking to Our Sites

  • You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
  • You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  • You must not establish a link to our sites in any website that is not owned by you.
  • Our sites must not be framed on any other site, nor may you create a link to any part of our sites other than the home page.
  • We reserve the right to withdraw linking permission without notice.
  • The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy below.
  • If you wish to make any use of content on our sites other than that set out above, please contact info@contemporaryhealth.co.uk

Third Party Links and Resources in Our Sites

  • Where our sites contain links to other sites and resources provided by third parties, these links are provided for your information only.
  • We have no control over the contents of those sites or resources.

The titles used in these terms are used for convenience only and shall have no legal effect.

If any provision of these terms of use is found to be unlawful, void, or for any other reason unenforceable, then that provision shall be deemed severable from the other provisions in these terms, and shall not affect the validity and enforceability of any remaining provisions.
Applicable Law

If you are a consumer, please note that these terms of use, their subject matter and their formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Trade Marks
“The College of Contemporary Health” is a trade mark of The College of Contemporary Health Ltd.

Contact Us

To contact us, please email info@contemporaryhealth.co.uk

These terms of use were last updated on 01 July 2016.

Thank you for visiting our site.


1. Introduction

The College of Contemporary Health Ltd. (CCH) recognizes the privacy concerns of visitors to its sites on the Internet and is committed to protecting and respecting your privacy. Specifically, CCH recognises the importance of protecting the privacy of personally identifiable information collected about visitors to the CCH

This privacy notice provides you with details of how we collect and process your personal data through your use of our websites www.contemporaryhealth.co.uk, www.ccheducation.co.uk, www.ccheducation.com including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

The College of Contemporary Health Ltd. (CCH) is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Please read the following carefully to understand CCH’s views and practices regarding your personal data and how CCH will treat it. By visiting www.contemporaryhealth.co.uk you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is The College of Contemporary Health Ltd of 54 Weald Lane, Harrow Weald, Middlesex, HA3 5EX, UK.

As a general policy, no personally identifiable information is automatically collected from visitors to our site, unless those visitors provide CCH that information voluntarily. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data CCH collects from you, or that you provide to CCH, will be processed by CCH.

We have appointed a Data Protection Officer who is in charge of privacy-related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.

Contact Details

Our full details are:

Full name of legal entity: The College of Contemporary Health Ltd. trading as “The College of Contemporary Health”

Name or title of Data Protection Officer: Dzidek Sabat

Email address: info@contemporaryhealth.co.uk

Postal address: Technopark, London South Bank University 90 London Road, LONDON, SE1 6LN.

Telephone number: +44 (0)20 3773 4895

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@contemporaryhealth.co.uk OR by clicking here: http://contemporaryhealth.co.uk/preferences to update your details in our preference centre.

2. What data do we collect about you
CCH gathers information about visitors to the Website to improve the quality of online information and services offered. CCH may collect and process the following data about you:

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process certain types of personal data about you as follows:

  • Identity Data may include your first name, maiden name, last name, username, marital status, title, date of birth and gender.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data may include your bank account and payment card details.
  • Transaction Data may include details about payments between us and other details of purchases made by you.
  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may include your username and password, purchases or orders, your interests, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

3. How we collect your personal data

We collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
  • order our products or services;
  • create an account on our site;
  • subscribe to our service or publications;
  • request resources or marketing be sent to you;
  • enter a competition, prize draw, promotion or survey; or give us feedback.
  • Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy (Section 11.) for further details.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
  • analytics providers such as Google based outside the EU;
  • advertising networks such as Google and Facebook based outside the EU;
  • marketing automation services, such as Infusionsoft based outside the EU.
  • customer communication services such as tawk.to based outside the EU.
  • search information providers such as Google based outside the EU.
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal, Stripe and Wave based outside the EU.
  • Identity and Contact Data from data brokers or aggregators such as LinkedIn based outside the EU.
  • Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.

E-mail Communications
Any comments or questions sent via e-mail to CCH might be shared with those employees or contractors most capable of addressing submitted questions and concerns. CCH will retain communications until it has done its best to provide a complete response and then will either discard it, or, in some cases, archive them.

Please be advised that most email systems do not provide a means for completely secure and private communications. Non-encrypted email communications may be accessed and viewed by others while in transit to or from CCH. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. For that reason, visitors are requested not to use e-mail to communicate information to CCH that is considered to be confidential.

We want everyone to know we are serious about the privacy of visitors to our websites. Our Privacy Policy is in line with the relevant government and industry legislation and guidelines. However, important aspects of our policy are:

Personal details provided by Website visitors to CCH through electronic responses from this Website will not be forwarded, sold, or made available in any way to any third party.

However, CCH may communicate with visitors to give information that is complementary to the original request. Each of these communications will have clear ‘opt-out’ instructions so that a Website visitor can choose not to receive further communications from CCH.

4. How we use your personal data

We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing by clicking here: http://contemporaryhealth.co.uk/preferences otherwise by emailing us at info@contemporaryhealth.co.uk

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at info@contemporaryhealth.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing
To register you as a new customer (a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests to recover debts owed to us
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
To enable you to partake in a prize draw, competition or complete a survey (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you
(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
(b) Necessary to comply with a legal obligation
To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising (a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences (a) Technical
(b) Usage
Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests to develop our products/services and grow our business

Marketing communications

You will receive marketing communications from us if you have:

    • (i) requested information from us or purchased goods or services from us; or
    • (ii) if you provided us with your details when you entered a competition or registered for a promotion or free resources; and
    • (iii) in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at info@contemporaryhealth.co.uk at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at info@contemporaryhealth.co.uk.

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

5. Disclosures of your personal data

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

      • Service providers who provide IT and system administration services.
      • Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
      • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
      • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. International transfers

We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).]

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

      • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
      • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
      • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.
Please email us at info@contemporaryhealth.co.uk if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

7. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

        • Request access to your personal data.
        • Request correction of your personal data.
        • Request erasure of your personal data.
        • Object to processing of your personal data.
        • Request restriction of processing your personal data.
        • Request transfer of your personal data.
        • Right to withdraw consent.

You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at info@contemporaryhealth.co.uk.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

10. Third party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

11. Cookies

A cookie is a small piece of information that a Website sends to a visitor’s computer, which is stored on the visitor’s hard drive. Like many other websites, our Website uses cookies to distinguish you from other users of our Website, track repeat visits, track usage patterns and better serve its visitors of the Website. The cookie does not extract personal information about visitors to the Website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Most browsers provide a simple procedure to reject cookies or enable visitors to control whether they want to receive cookies through prior notification but if you would like further information on how to do this please see www.aboutcookies.org.uk

Analytics and search engine providers that assist us in the improvement and optimisation of our site.
CCH will not sell, trade or otherwise disclose personal information or email communication unless:

Required to do so by legal, judicial or governmental proceedings
Required to do so in accordance with any authorisation a visitor has given us;we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
The College of Contemporary Health Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using appropriate technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Other websites
Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Contact and Opting out of our communication
It is not in CCH’s interest to continue to send emails to those who have requested to be unsubscribed. If you have any questions regarding this or have any other questions, comments or requests regarding this privacy policy please contact: info@contemporaryhealth.co.uk